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Appointments

Choose the Right Service

​Which Service Is Right for You?– Before booking a GP appointment, consider what care or support you need today. Exploring your options helps you get the right care faster—often without needing to wait for a GP.

NHS Pharmacy First Scotland
Have a Minor Injury?
Mental Health and Wellbeing Support Services (NHS24)
Book Sexual Health Online
Self-Referral Services (No GP appointment needed)
Pharmacy First: Expert care for these conditions

Your pharmacist can advise you about conditions such as:

➡ mild skin conditions, such as acne, eczema, psoriasis, impetigo
➡ athlete’s foot, cellulitis
➡ coughs and colds, including blocked nose (nasal congestion), and
➡ sore throats
➡ bruises, sunburn, and minor burns and scalds
➡ constipation and piles (haemorrhoids)
➡ hay fever, dry eyes and allergies (including rashes, bites and stings)
➡ aches and pains, including earache, headache, migraine, back pain
➡ vomiting, heartburn, indigestion, diarrhoea and threadworms
➡ period pain, thrush and cystitis
➡ head lice (nits)
➡ shingles
➡ conjunctivitis, cold sores and mouth ulcers
➡ warts and verrucas
➡ nappy rash and teething
➡ UTI – Most females 16+ (all Men to contact the Practice)
➡ Sexual health service and Emergency Hormonal Contraception
➡ stop smoking (smoking cessation) service

If you still need to see a doctor or healthcare professional, please review our booking guide below. Please note if you are more than 10 minutes late for your appointment you may not be seen and will be asked to make another appointment. All doctor and nurse consultations are by appointment only.

To request an appointment:

  • Phone us during opening hours
  • Visit the surgery and speak with a receptionist during opening hours

The Telephone Appointment Service

Please contact the practice on 0345 013 0740 to speak to our care navigation team to discuss your medical concern and to arrange an appointment with the clinician. The care navigation team can be located on option 1. If you have a general query that does not involve booking an appointment with a clinician (however you can book nurses appointments via this line) then please contact the reception team on option 2. Please use option 3 for obtaining your test results and option 4 can be used for ordering repeat prescriptions.

The practice opening hours are Monday to Friday 8:00am – 6:00pm and the switchboard is in operation from 8:30am – 12:00pm and 1:30pm – 5:00pm. Please be mindful of bank holidays as opening times can change.

How the Telephone Appointment Service works
If you do not have internet access and want advice about a health problem, you can now have an appointment by telephone and speak directly to your doctor by phone often on the day that you call depending on your medical concern and triage. You can use the telephone appointment service for urgent and non-urgent health problems.

This is how it works:
Call us on 0345 013 0740 and go through option 1 to our care navigation team.
The care navigator will triage your call by asking you a series of questions
The more information you are able to give, the better. This information is triaged by the clinician in charge.
If you want to talk to a specific doctor, tell the care navigator. Wherever possible they will arrange it.
If your doctor thinks you need to come into the surgery to be seen, they will arrange this with you
The practice uses triage and therefore you will not be offered a timed slot for a call back – however we will try and help where possible.

Questions & Answers

Why is the surgery offering online and telephone appointments?
You have told us that sometimes you find it frustrating and difficult to get the appointment you need, when you need it. By offering an online consultation for all people who have internet access this frees up the telephone line for patients who are more vulnerable- for example the elderly- we can triage all patients much more fairly.
Many people don’t need to come into the surgery to be seen at all; their problem can be dealt with via online advice or by telephone. This gives your doctor more time to see those people that need appointments in the surgery. And, because your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or short appointment. This helps appointments to run to time and means you’re more likely to be seen on time. We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.

What do I do if I need an emergency appointment?
When you call the switchboard – advice regarding emergency appointment contact information will be given. Please be advised that this is only for genuine medical emergencies and if your call is not a genuine medical emergency, you will be asked to terminate the call to keep the line free.

Can I still telephone to make an appointment for a home visit?
When you speak to the doctor ask for a home visit. If your doctor thinks you need to be seen at home, he or she will arrange this when you speak to them.

Are telephone appointments safe?
During your call with the doctor, he or she will ask questions to help them make a decision about whether you need to be seen in person or not. For example, if your doctor needs to look at something or examine you, you will be asked to come into the surgery for the appointment. If your doctor thinks you need to be seen he or she will always ask you to come in to the surgery.

What happens if I have trouble using the telephone?
The reception team at the front desk do not have access to the care navigation system and are unable to triage your medical concern at the front desk. Please ask a friend or family member to support you in contacting the practice.

Can I still book an appointment for next week or next month?
When you contact care navigation to be triaged, they will work with you to arrange a suitable appointment where possible.

Will I be seen quicker if I come into the surgery?
No , front reception do not have access to the triage appointments system and they will be unable to make an appointment for you.

I’m not comfortable telling the receptionist what is wrong, do I have to?
The care navigation team can only triage your call correctly if they are given as much information as possible. They are bound by confidentiality and will only use the information given to assist you.

Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  

When you contact us, we’ll ask a few questions about how we can help. This helps ensure you are directed to the most appropriate healthcare professional. Any information you provide is kept strictly confidential and used only to support your care. Refer to our consultation guide for help preparing for your appointment.

Please Be Patient: Our team manages a very high volume of inquiries, especially during peak hours. We greatly appreciate your patience and understanding as they work to support your health and well-being.

When to see a Nurse
Our nursing team provides expert care for a wide range of health needs. You can often benefit from shorter wait times and faster access to treatment by booking directly with one of our nurses.

A nurse can help you with:

– Small health problems like coughs, colds, or cuts.
– Routine check-ups for diabetes, asthma, or heart health.

Why see a nurse?

– Expert care: Our nurses are specially trained in long-term health.
– Faster appointments: It is often quicker to see a nurse than a doctor.
– Helping the surgery: It leaves doctors free to see patients with very complex needs.
If you need help when we are closed
The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
When to call 999

It’s important to remember that 999 should only be called in a medical emergency, specifically when someone is seriously ill or injured and their life is at risk.

Misusing the emergency number can delay help for those who genuinely need it.

  • Emergencies can include:
  • Loss of consciousness
  • Cardiac arrest
  • Heart attack
  • Stroke
  • An acute confused state
  • Chest pains
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Major trauma, such as a road traffic accident or fall from a height.

If you are unsure if it is an emergency, call NHS 24 on 111.

What happens when you call 999

An operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service. The ambulance service will ask some questions to find out what has happened and arrange the most appropriate help.

Further information is available on the Scottish Ambulance Service website.

By only calling 999 for serious illnesses or injuries, it means that people who need essential treatment can get it as soon as possible.

Help with your children’s health

When your child is unwell, you can get quick advice for minor conditions from your local pharmacy, NHS 24, call 111 you can also refer to our guide for childhood illnesses. For more serious concerns, contact your GP, or call 999/visit A&E immediately if you believe it is an emergency.

Extended Hours

The surgery runs an Extended Hours Clinic. The clinic is run by a GP and our Practice Nurse for those who are unable to attend appointments during our normal consulting hours.

Please be aware that there is limited availability of these appointments therefore we kindly ask that those who are able to attend during normal surgery hours do not request these appointments.

Appointments for the extended access service are booked by calling the surgery reception.

Text Messaging

We use text messages for appointment confirmations, reminders, and important practice updates. This service helps reduce wasted appointments caused by patients not attending.

To cancel an appointment easily without waiting on the phone line, simply reply CANCEL to your text reminder.

Please ensure reception has your current mobile number. If you prefer not to receive text messages, inform a receptionist so we can update your records accordingly.

Cancelling or changing an appointment

If you are unable to keep your appointment to see the Doctor or the Practice Nurse, please let us know as soon as possible as this can be used as an appointment for someone else.

How to cancel your appointment:

Late arrivals policy

Patients have a duty to attend for their pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the practice.

  • If you arrive less than 10 minutes late for your appointment time we will try to accommodate you as best we can and this may require a wait
  • If you arrive more than 10 minutes late for your appointment it is at the discretion of the clinician whether we are able to see you. You may be asked to rebook.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:00am.

Routine vaccinations

Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, your local health board will invite you by sending you a letter when you become eligible.You do not need to contact them to arrange your vaccinations.

You may be invited to a new location to receive your immunisations instead of your GP practice.

Getting your vaccinations
Your appointment
However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room and please arrive on time for your appointment.
If you need help with your appointment
Please tell us:
if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
if you need an interpreter
if you have any other access or communication needs.
Consultations 16 to 75 

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Surgery abroad without NHS referral
NHS Scotland does not recommend choosing to pay to travel abroad for surgery as part of a packaged holiday. This is sometimes called surgical or cosmetic tourism.

Surgical options in Scotland can appear more expensive. But you should think about the potential savings against the potential risks of travelling for surgery. If you still wish to do this, be aware that NHS Scotland is under no obligation to provide pre and post-operative care other than emergency care.
Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Further information about our Chaperone Policy
Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.