Fill out a simple online form to get advice and treatment by the end of the next working day.

Newburn Medical Practice is a busy city centre practice serving a patient population of around 22,000 patients. We are also a training practice for new GP trainees, FY2’s, Medical Student’s, primary care pharmacist’s, and nursing student’s who work alongside our team of GP’s, ANP’s and FCP’s.

Our aim is to provide a friendly high quality care that is tailored to the needs of our patients.

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Consult with your GP online


The Practice opening times are Monday to Friday 8.00am to 18.00pm and our switchboard is in operation from 8.30am to 17.00pm.

We have a designated eConsult appointment list available each day and once all these appointments are taken by our patients, the service will then close until the following day.

Please find our patient information below which answers frequently asked questions about how the surgery operates

Please note eConsult is not available out with practice hours.

What Is econsult?

We have now introduced an online service called eConsult. It can help you with self diagnosis using its symptom checker and self-help information. It can help you determine the most appropriate place to go with your condition – which may be your local pharmacy or the national 111 help line, and it provides a mechanism to submit a secure eConsult direct to the GP of your choice.

Please note eConsult is not a 24/7 service and is only available during opening hours.

eConsult is a online form that you can complete with your medical query and this is sent directly to the practice. This means you do not have to wait to get through to the practice via a busy switchboard to request help for your medical problem or query and you are free to carry on with your day. Clinicians will have sight of the requests and act upon them during normal practice opening hours between 0800-1800hrs Monday-Friday. 

What are online consultations?

Online consultations are a quick and convenient alternative to visiting your GP surgery in-person.

They allow you to access GP services using your smartphone, tablet or computer.

For instance, you can:

  • Consult with a doctor, nurse or healthcare professional
  • Get quick access to information and advice
What are online consultations?

Online consultations are a quick and convenient alternative to visiting your GP surgery in-person.

They allow you to access GP services using your smartphone, tablet or computer.

For instance, you can:

  • Consult with a doctor, nurse or healthcare professional
  • Get quick access to information and advice
How do online consultations work?

You fill in a short online form that’s available on the website. Click the link at the top of the page.

You can use the form to:

  • Ask about an existing condition or medication
  • Ask about new symptoms
  • Get information about your condition and how to treat yourself
  • Discuss a test result and request sick notes.

You’ll then get a response –normally the same day within a few hours, and at latest by the end of the next working day. This might be advice on what to do next through an electronic message, telephone call or video call.

While many medical enquiries can be resolved this way, you may need a face-to-face appointment with your GP. If that’s the case, your practice will get in touch to arrange one.

What if I don’t have a device or internet access?

If you don’t have access to the internet, you can still contact the practice via our switchboard on 0345 013 0740 and speak to a member of staff who can complete the form on your behalf or will ask you some questions so they can pass this information onto the clinical team. Contact us for more information.

What are the benefits of consulting online?

Online consultations are a quick, easy and convenient way for you to access the GP practice. You can complete the form wherever you are via a computer or smart phone and take as long as you want describing your symptoms. By avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.

This can help if you:

  • Find it difficult talking things over face-to-face
  • Can’t get time off work or study
  • Care for others and can’t leave them alone
  • Are housebound
  • Are on holiday or working away from home
  • Don’t like crowds or leaving the house.

An online consultation also means that you’re in control and don’t have to tell anyone else where you’re going.

Plus, it cuts out the hassle of waiting on the phone to book an appointment.

What happens after I submit an online consultation?

After you have submitted a consultation this is received securely by the practice.

Administrative queries are dealt with by the secretarial and reception team.

Medication queries are dealt with by the practice pharmacy team.

Clinical queries are dealt with by the clinical team who will respond to you as soon as possible. Often after a few hours, or by the end of the working day. At times of high demand the latest will be 24hrs after receiving the contact.

You will then either receive an email back to your nominated address with treatment advice or a phone call (from a withheld phone no – so please remember to answer!) to discuss your case further, or to organise a face to face or video consultation appointment.

Requests can be logged anytime of day. So you do not need to wait until the practice is open. This is particularly useful over the weekend or public holiday periods, as it will save you phoning on the day next day of opening.

Further information regarding eConsult:

Around 2,900 practices in the UK already offer patients the opportunity to consult with eConsult and more than 2 million people have submitted online consultation forms.

Should I consult online if my condition is life-threatening or serious?

No. If your condition is life-threatening, you should dial 999. This would include a heart attack or stroke, severe breathing difficulties, heavy bleeding or severe injuries.

If you need medical help or advice fast (for example, if your symptoms are serious but not life-threatening) dial 111 or go online to

Want advice from your doctor, self-help information or have an administrative request?

Top Tips:

1) To attach photos to eConsults

Select “I want help for my condition” then either:

  • Any of the dermatology type conditions (e.g. acne, rash, hives, eczema, warts etc)
  • Breast problems for both men and women,
  • Cold/flu
  • Eye-based templates

(**This is particularly important if you have rash so we can more easily reach a diagnosis)


Select “I want general advice” and then select “rash”. You will be able to upload photos near the end of the form.

However it is always better to choose a specific condition where available.

2) Make sure to pick the correct option
  • Pick “I want help for my condition” for any medical condition/illness. Then pick a condition from the list. This allows the system to ask you relevant questions and assists us in making a diagnosis
  • I want general advice” for medical problems that do not fit into any particular category
  • I want administrative help” for results/sick notes/to discuss letters you have received and any other queries you may have.
3) Try to choose “I Want General Advice” only when your condition is unknown

or it does not fit into any of the condition categories.

How to take a picture of the back of your throat:

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.


When you need healthcare advice or help with medicines


Sudden loss of vision. Blurred vision. Painful or red eyes?


When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor Injuries Unit

When you need urgent care for a minor injury, burn or fracture

Accident & Emergency

When an illness or injury is serious or life-threatening

News & Announcements



Patient Information:

Please be aware that with the implementation of our Care Navigation Team –  Medical Concerns and requests for appointments can be done at any time within the switchboard opening hours.  The care navigation team have a mix of on the day appointments and pre bookable appointments and these will be triaged-  based on medical need by our Clinical Lead.

Please be aware that our eConsult service will only remain open until all the eConsult appointments are taken for the day – then the service will close.  This can vary each day depending on patient demand. The practice can be contacted on 0345 013 0740 within working hours.

Your eConsult may be reviewed by Doctors in Training / Medical Students who are working within the practice.  If you do not wish for your eConsult to be reviewed by them – Please ensure that you mention this within your eConsult submission.

Thank you