Note: our switchboard is open from 8:30 am – 5:00 pm, and is closed during 12:00 pm – 1:30 pm. The Urgent Queries Line remains open for genuine medical emergencies.
Every Thursday – our care navigation lines close from 11.45am to 13.45pm – however our reception lines stay open as per the usual opening times.
Telephone Options
Option 1 for Newburn, Option 2 for Kings, Option 3 for Oldmeldrum.
Option 1 for Care Navigation (arranging all medical appointments and to speak to a clinician)
Option 2 for General Queries (Queries regarding appointments, prescriptions and arranging treatment room appointments such as bloods or smear tests)
Option 3 for Results (This is in operation from 10am to 4pm)
We do have an urgent queries mobile that is in operation if you feel that you are unable to wait for your call to be answered – however we ask that you only use this line in case of emergencies and if your call does not fit this criteria – then you will be advised to call back via the correct line. This is to ensure this line stays open for genuine medical emergencies and the emergency services. 07436 364 471.
If you feel that your condition is life threatening – please do not call the practice and instead call the emergency services by dialling 999.
Non-urgent advice: NHS inform helpline
Non-urgent advice: When to phone 111
For serious or life threatening emergencies call 999.
The 111 service provides urgent care triage if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.The 111 service can also help if you’re in mental health distress, or your GP practice, pharmacy, or dental practice is closed
Accessibility
- Braille translation service
- Disabled parking
- Disabled WC
- Induction loop
- Signing service available
- Step free access
- Wheelchair access
BSL users can contact us via the online British Sign Language interpreting video relay service. Find out more on the contactSCOTLAND website.
Please let us know at booking if you require an interpreter for any of your appointments.
Parking
- Car Parking
- Cycle parking
- Disabled parking