Practice Management
Charleen – Business Operations Manager (f)
Angela – Operations Co-ordinator(f)
Alanna – Operations Co-ordinator (f)
Claire – Operations Co-ordinator (f)
The Practice Management team manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology).They support the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception/Secretarial Staff
Moyra (F) – Administrative Team Lead / Reception Supervisor
Jennifer (F) Reception Supervisor
Hannah – Care Navigator
Rebecca – Care Navigator
Rachel – Care Navigator
Mairi – Care Navigator
Erin – Care Navigator
Nicole – Care Navigator
Laura – Care Navigator
Emma – Care Navigator
Patrick – Care Navigator
Agnes – Care Navigator
Jess – Care Navigator
Courtney – Care Navigator
Lesley – Admin
Kirsten – Admin
Lucy – Admin
Shirley – Admin
Rory – Admin
Susan – Workflow
Alan – Workflow
Fiona – Workflow
Bernice – Workflow
The Reception, Care Navigation and Administrative team attend to patients on the phone and in person. They coordinate, triage and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. The care navigation team will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and to assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.
